Frequently Asked Questions
Need help designing?
Lord willing, videos will be available to assist you with navigating the tools to create your masterpiece.
Looking to get started?
Simply reach out to our team, share your ideas and watch as we craft a plan that brings your vision to life!
How can we bring your vision to life?
Create your ideas on this website by clicking personalize or contact us and share your vision. We’ll transform your dreams into beautiful, unforgettable realities.
Why does the product or feature that I want say coming soon/page not found?
We are an extremely small business that is expanding so all available options are not yet listed on our website. We appreciate your patience as you watch us grow.
What are your operating hours?
We are open from 8 AM to 6 PM, Monday to Saturday. We’re closed on Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates.
What happens if my order is not printed correctly?
If you receive an order that does not meet your expectations because the image differs from the final product created in the system, we will gladly recreate your order to match what was originally requested.
Can I change the design I confirmed?
If your order has not been printed you can absolutely change the design. CONTACT US IMMEDIATELY so that we can cancel your order and allow you to recreate it at no additional cost.
Need something back fast?
Contact us and we’ll make every effort to accommodate your request!
What is your billing process?
Either pay 100% upon ordering or secure your order by providing a 25% initial deposit upfront. Final payment of the remaining 75% will be due upon completion of your order.
How do I place my order paying 25% upfront?
Contact us for any payments that will be less than 100%.
Need a copy of an invoice?
Absolutely. Aside from an email sent we can provide regular and gift receipts upon request.
How can I get answers to questions not listed?
How can I get answers to questions not listed.
Ask through our contact us page and we’ll not just answer your question, but we’ll also anonymously feature your question here.
What is your refund policy?
Please see our refund and returns policy page.
What is your privacy policy?
We keep your information private. Please see our privacy policy page for more information.

Need further assistance?
We are here to help. Let’s engage in a conversation.